Sewell, Carl  <br/><br/>
Customers for life :  how to turn that onetime buyer into a lifetime customer / 
Carl Sewell and Paul B. Brown 
 - 1st edition 
 - New York :  Crown Business,   2002, c1990 
 - ix, 210 pages ;  21 cm. 
<br/><br/> "tThe book of the year." -- cubierta 
<br/><br/><label>ISBN: </label>9780385504454 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicios al cliente<br/>Automoviles-- Industria y comercio--Servicios al cliente--Estados Unidos<br/>Automoviles --Agentes de ventas--Estados Unidos
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / S49 2002