TY  - BOOK
AU  - Sewell,Carl
AU  - Brown,Paul B.
TI  - Customers for life: how to turn that onetime buyer into a lifetime customer 
SN  - 9780385504454
AV  - HF 5415.5 S49 2002
PY  - 2002///, c1990
CY  - New York
PB  - Crown Business, 
KW  - Servicios al cliente
KW  - Automoviles
KW  -  Industria y comercio
KW  - Estados Unidos
KW  - Agentes de ventas
N1  - "tThe book of the year." -- cubierta
ER  -